Business Communication Report of Hotel

Business Communication Report of HotelBusiness Communication Report A case study on King and Queen Hotel Suits Mt. Taranaki repairMahendernath ChivukulaContents (Jump to)Introduction1. Organisational Culture2. Leadership styles3. Communicating business information4. Eliminating barriers in discourse within the police squads5. Team rub polish6. ConflictConflict resolution policyConclusionWorks CitedIntroductionThe King and Queen Hotel suites is a world class boutique hotel in saucily Plymouth that is offering various facilities to its customers since 2013. Since they argon already into this business, now the management and the owners of the comp both decided to expand their business by opening impudent hotel Mt Taranaki Resort with recreational facilities along with hotel facilities.This report contains information about the management plans for the development of the business in order to give exceptional service to their customers at two the properties.This report explains ho w the comp every(prenominal) and employees absorb different burnishs, leadership style, communicating business information, eliminating communication barriers, group work and resolving contravenes in the midst of the team members.As the coach-and-four of Human Resource it is my responsibility to set out the information efficiently to every the team members who ar working with the organisation. To achieve the organisational goals effective communication paly major use of goods and services. So there should be guidelines to the staff and the management to run the operations smoothly while delivering exceptional service to their customers.1. Organisational CultureOrganisation culture is the determine and conduct that contribute a unique social and psychological environment to an organization. It includes an organizations expectations, experience and values that hold in concert. It helps to express its self-image, internal working conditions, fundamental interaction with ot her organizations and future expectations. It is based on bearings, beliefs, written and unwritten rules that help to develop everyplace magazine and considered to be valid. It is also called as corporate culture that shows the organisations how it conducts its business, treating its employees, in which extent freedom is allowed in decision-making, encouraging innovations, how the power and communication flow through and through its hierarchy and how employees atomic number 18 committed to achieve the organisational goals. (Businessdictionary.com, 2015)In hospitality constancy where bulk live and work together with different cultures. It believes values and attitudes define the play along. Since the staff directly serves people, so customers faecal matter judge our company each time they interact with the staff. So managing our culture is very important to deliver the right image or to leave good impression every(prenominal) time on the company. (Reinhart, 2015)The King and Queen Hotel suites is a world-class boutique in New Plymouth and the owners plan to develop the business, taking this into prospect the tutelage and values of Mt Taranaki Resort would as followed.Our MissionOur guest We should be committed to meet and exceed the expectation of our guest with continuous dedication to every aspect of service.Our Family we atomic number 18 committed to growth and development of our employees.Our s produceholders We provide create amazing value for our stakeholders.(Oberoihotels.com, n.d.)Our ValuesOur team members should follow five core values to achieve the organisational goals and for self-development it is S.C.R.I.P.TS. C The Spirit of ConquestR RespectI InnovationP PerformanceT TrustOur employee should bang up with new ideas, their writ of execution should be key to success, respect different cultural background people and last but non the least trust is the base of the management. (Values- Accor, n.d.)As the Director of Human Resource I would incorporate the above mission and values in the King and Queen Hotel Suites Mt Taranaki Resort to all the employees to fasten that both entities fix the same brand. I will build this culture by recruiting the right people for the right job and go over each and every person who recruited will under go an Induction programme were in a training sessions would be conducted on the core values of the organisation and would valuate it by collecting feedback from all the employees and look at the end result i.e. to achieve organisational goals.2. Leadership stylesA leader is an individual who leads the group of people in an organisation or a person who as ability to do this. Leadership involves vision, sharing it with his sub ordinates, providing information, lastledge and methods to achieve that vision. To coordinate and balance the conflicts between all the team members. A leader who steps in when there is crisis situation and think creatively to solve the issue. These skil ls are not taught though it can enhance through training and mentoring. There are different styles, which exist in work environment. Each has its own advantages and disadvantages. Every organisation has its own leadership styles that are depended on the necessary t carry to complete the withdraws. (Businessdictionary.com, 2015)The different leadership styles are as followed.Laissez- FaireAutocraticParticipativeLaissez FaireA leader who lacks direct supervision of employees and could not able to provide regular feedback to those who work under him. Highly experienced employees who require little supervision fall under this style. However not all fall under this style. This leadership style produces no leadership or supervision efforts from managers that lead to lack of control and cost. (Johnson, 2015)AutocraticThis leadership style allows managers to refer decision alone without any interruptions. It is also known as authoritative style leads who impose their will to employees. T his helps employees who require close supervision. (Johnson, 2015)ParticipativeThis style values the inputs of team members but the responsibility of making decision would be with the leader. This style boost employee morally because employees make contribution to the decision making process. If the organisation wants to do any changes this style helps employees accept changes easily because they participate in the decision process. (Johnson, 2015)As a Director of Human resources of King and Queen Hotel Suites Mt Taranaki Resort, we will ensure that the organisation always encourage participative leadership style and focus on employees by providing training on taking initiative, critical thinking, listening effectively, motivate others, discipline, incessant learning, handling conflicts and to be a follower. So a good leadership should have all the essential elements, which are mentioned above to develop in career. And a constant feedback will be provided to the employees.The key for successful leadership is to be participative not authoritative/ autocratic. So we will ensure that all staff at King and Queen Hotel Suites will participate in the development of new hotel Mt Taranaki resorts.3.Communicating business informationCommunication plays a major role in any organisation and there are many ways that people communicate in the workplace. As we work in hospitality industry where we will handle different guest, internal communication plays major role to deliver the service. It is know that 75 to 80 percent of managers in hotel industry return their time on written and oral communication. To be successful in the industry each and every employee should be aware of different communication methods and to know which one to be used effectively according to task required. The different types of communication used in hotels are face-to-face communication, emails, notice boards, team briefings, departmental meetings etc. (Sheahan, 2015)As the director of human reso urce manger for King and Queen Hotel suites Mt Taranaki Resort will try to ensure that staff are communicated well with the companys vision, mission, its objectives and taking there company a level ahead. The communication strategies that can use at King and Queen Hotel suites and Mt Taranaki resorts for effective communication are as followed.Internal communicationMarketing communicationCommunication with stakeholdersMonitoring Nonverbal messagesInternal communicationIn this system the organisation has to communicate with their employees, managers and contractors. Jargons should be avoided in emails, notice boards and letters considering the level of knowledge of from bottom level employee to top level. Employees can give feedback or ask any question for the information they received from management.Marketing communicationCommunicating marketing information to employees can influence the end result of the organisation. It will repair the business of the organisation. So employee s should have information on the development of Mt Taranaki Resort and can give their inputs for growth.Communication with stakeholdersAn organisation should have good communication with their stakeholders because they are the key role for the success of their business.Monitoring Non verbal messagesMost of the frontline staff in hotel industry communicates with their guest non-verbally through their body language, appearance, by monitor non-verbal message the organisation can match non-verbal with verbal ones.(Johnston, 2015)4.Eliminating barriers in communication within the teamsThere are lot of communication barriers in an organisation. In any workplace there should be clear, open communication. As a manager my job is to break down the barriers to communication within the teams. Steps to over come the barriers are as followed.Encourage awareness of misinterpretation of written words, and insist every employee to crystal clear.Differences in perspective to over come this barrier w e need to mind it before it begins. We have to be clear by outlining clear plans and step-by-step expectations of what required from each and every employee.A lack of trust to over come this conundrum team building activities to be conducted to staff. So by building teamwork we can improve over all communication.Distractions to over come this problem staff has to do everything possible to eliminate distractions within the teams.Information overload sometimes too much information to staff can lead to misinterpret and no clarity on message. To over come this barrier information should be essential one, ensuring there is no misunderstanding.(The theatre directors Minute, 2012)As a HR Manager I would need to be a proactive individual and construct multi-layered environment to take out any boundaries that may emerge and to keep the digit going on the inn we would need take a gander at a wide range of requirements and needs of the representatives and making them blend with diverse societies so easily that they have exceptionally constrained measure of the obstructions in correspondence.5.Team WorkTeamwork plays major role in any organisation which increase performance of employees, employee unity and organisation culture. Team members use teamwork to perfect ideas off of one another to develop the organisation goals. It helps to solve the problem-solving situation with help of multiple ideas from team members. Teamwork is the backbone of effective communication within the organisation. It helps to promote converse between team members to do one task. When employee work together as a team each and every one can learn from one another. Employees from different departments can learn information from each other regarding the limitations and possibilities of those departments. (Marquis, 2015)Team building skills are essential for every employee in the organisation whether he is a manager, supervisor or staff. Basic team building skills can determine the success o f an organisation. Our company promotes teamwork to create environment that lead to greater productivity and creativity. Following are the 8 strategies for King and Queen Hotel suites Mt Taranaki for effective team building habitual GoalAn organisation with multiple goals cannot reach its agendas. Our company has single goal i.e. exceeding the expectation of our guest by delivering 100% service. We as a team should ensure that all work towards our single goal to and achieve excellent customer satisfaction.Clarity GoalAll communication passed within the organisation should be clarity so that team members can understand overall purpose.Commitment from each team memberAll members should work as a robust team, there has to be a commitment from each team member to achieve the company goal.Do What You Do BestThe purpose of teamwork is to group of people work together to accomplish the task. So each and every individual has to give his or her best out to the team.Its Not About YouThe har dest attitude to handle in assumptive a part on a group is that its not about you. It not about your resume, what others will believe, its about assuming a part to fulfil the objective or undertaking that has been given. The hardest test to any task lead or supervisor is getting a congregation on people to capacity as a group and spot their own aspirations to the side.You Have Got to Talk Each OtherIt is very important to have good communication within the team members to know about the task given to them. In recent times there are frequent tools that are used to communicate like email, mobile phones, social media and property management system to team members.Work as a Team, Play as a TeamAs we all spend intimately of the time by working together in our company team members have to anticipate what others will do and how they will respond. This can only happen by being together.Everyone cannot LeadEach task will have a supervisor. There are numerous approaches to pick a superviso r. A few managers decide to choose by a individual area of skill or their capacity to convey and oversee activities and individuals. The perfect circumstance is to delegate to a person that is talented in both ranges. (Finch, 2007)6.ConflictOrganisational conflict is often result of a discord between two or more people in a company. It can also exist outside the organisation this usually involves one or more companies in the business environment. (Vitez, 2015)Conflict resolution policyIn our company if there is any presence of conflict it can be dependable issue that needs immediate resolution. If team members appear not to be interacting as cooperatively as we think. The company will engage those team members in conflict resolution solution. Our company has some strategies to over come this conflict situation. It will aid the team members in putting them in the following conflict resolution strategies.Discussion conflict arises due to lack of communication if the team members ar e not having conversation with their other members. To over come this employee has to set up time for a discussion.Written communication if any issue escalated one of the employees has lost temper, written communication may effective way of breaking down this conflict situation. Each employee can write a letter to each other by outlining the problem. By writing letter instead of face-to-face conversation benefit is can select careful words. It also make sure that the exchange doesnt erupt into yelling.Meditation conflicts cant work it out together without the intermission of third party. It can over come by arranging training sessions by third party to employees. It allows employees to sit down and can tending them in working out their problems.Compromise employees has to give little and take little by compromising between the two. They can sit down with the manager and discuss the problem between two employees, arranging compromises instead of just choosing one employee interes t over the other by this company can dilute likelihood one staff member feels slighted by the way in which conflict was resolved.Voting simple way to resolve conflict is by voting, it is the most effective method.(Schreiner, 2015)ConclusionAn organisation Culture is which empowers an organisation to understand the way of life that needs to be advised to the employees which empowers them to wind up pioneers who can take the organisation to the following level with the assistance of conveying the business data to the workers by diminishing the correspondence boundaries which can never be killed/ overcome for all time as the obstructions could emerge at any given circumstance. Teamwork is one of the vital parts of the business without cooperation no organisation can work through to the goals, mission and vision. Conflict resolution is one of the real territories that need to be determined on regular premise as conflicts could emerge at no given time. An approach has been made and imp arted to the staff at the time of joining or at the time of their exchange, with the goal that there can be a determination rather that a huge case.Works CitedBusinessdictionary.com. (2015). Retrieved April 2, 2015, from www.businessdictionary.com http//www.businessdictionary.com/definition/organizational-culture.htmlReinhart, C. (2015). Smallbusiness.chron.com. Retrieved April 2, 2015, from www. smallbusiness.chron.com http//smallbusiness.chron.com/organizational-culture-hospitality-industry-12969.htmlOberoihotels.com. (n.d.). Retrieved April 3, 2015, from www.oberoihotels.com http//www.oberoihotels.com/about-us/mission-vision.aspxValues- Accor. (n.d.). Accor.com. Retrieved April 3, 2015, from www.accor.com http//www.accor.com/en/group/accor-company-profile/values.htmlBusinessdictionary.com. (2015). Retrieved April 5, 2015, from www.businessdictionary.com http//www.businessdictionary.com/definition/leadership.htmlJohnson, R. (2015). Smallbusiness.chron.com. Retrieved April 5, 2015, from www.smallbusiness.chron.com http//smallbusiness.chron.com/5-different-types-leadership-styles-17584.htmlSheahan, K. (2015). smallbusiness.chron.com. Retrieved April 5, 2015, from www.smallbusiness.chron.com http//smallbusiness.chron.com/business-communication-methods-115.htmlJohnston, K. (2015). Strategies for effective communication. Retrieved from Chron http//smallbusiness.chron.com/strategies-effective-communication-57218.htmlThe Managers Minute. (2012). nationalseminarstraining.com. Retrieved April 6, 2015, from www.nationalseminarstraining.com https//www.nationalseminarstraining.com/managersminute/MGRMIN_0612/article3.cfmMarquis, A. (2015). smallbusiness.chron.com. Retrieved April 7, 2015, from www.smallbusiness.chron.com http//smallbusiness.chron.com/importance-teamwork-organizations-14209.htmlFinch, D. (2007, August 5). davidsfinch.com. Retrieved April 7, 2015, from www.davidsfinch.com http//www.davidsfinch.com/2007/08/8-basic-strategies-for-effective-team-building.html Vitez, O. (2015). ehow.com. Retrieved April 8, 2015, from www.ehow.com http//www.ehow.com/facts_6763652_definition-organizational-conflict.htmlSchreiner, E. (2015). smallbusiness.chron.com. Retrieved April 8, 2015, from www.smallbusiness.chron.com http//smallbusiness.chron.com/five-types-conflict-resolution-strategies-19251.html